In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers.
We are committed to the protection of personal data we process.
We process personal data you have provided to us, personal data generated during your visit to our exhibitions and/or our website and when reading newsletters and emails sent by us to visitors of our exhibitions. We also process personal data we have obtained from other sources such as Social Media platforms.
Potential personal data we collect:
Name, email address and/or your photo when you visit our exhibitions and make use of the technologies we offer to you to receive a Good GIF or your Good Fashion Action Plan
Personal data obtained through or generated on our website, newsletters, commercial emails or related technologies:
Your browsing behaviour on the website such as information on your first visit, previous visit and current visit, the visited pages and the manner in which you navigate on the website;
Whether you open a newsletter of email and what sections you select.
Shipping and Delivery
All the orders placed on our website are dispatched within 24 hours.
Shipping time might vary depending on your location but it usually takes 5-7 days across India.
A convenience fee of Rs. 99 will be charged on orders below Rs.799, for orders above Rs.799, the shipping is free.
If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
Returns and Refunds
Himalayan Sweven's returns and exchange policy gives you an option to return or exchange items purchased on our website for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs along with the refund provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request.